Sleep on it for
60 nights, on us
A comfort trial gives you the opportunity to sleep on your new mattress at home and ensure it's the right fit for you. If it's not quite right, you have the option to exchange it.
We offer a complimentary 60 Night Comfort Trial on selected mattresses, allowing you to properly experience your mattress over time — not just a quick test in-store. Details of the comfort trial are clearly shown on each product page.
A few minutes in a showroom simply can't replicate what real sleep reveals. Here's why a home trial changes everything.
- Lying down for a few minutes fully clothed
- Bright lights, noise and sales pressure
- No way to test heat or motion transfer
- Can't assess back pain or posture improvement
- Your partner isn't there to test partner disturbance
- Sleep in your actual position, in your own bed
- Test in your own temperature and environment
- Discover real heat retention over full nights
- Give your body time to respond to new support
- Test with your partner in real conditions
When you switch mattress types — say from a spring to a memory foam — your muscles, joints, and spine need time to adapt to a new level of support. Sleep experts recommend at least 30 nights before forming a judgement, as initial discomfort is often a sign your posture is correcting, not that the mattress is wrong. That's why our trial runs for 60 nights — giving you the full window your body needs to settle in and respond.
First select a mattress that is covered by the sleep trial and then here's what to expect:
- A mattress protector must be purchased from bedstar and used from day one of the trial
- Used for a minimum of 30 nights
- Kept in good condition, free from damage or staining
- Not altered or repaired
- General care and cleanliness maintained
- Contact must be made via email before the end of the 60-night period
- 1Choose an alternative mattress from the same brand and part of the sleep trial range of the same size
- 2Contact our Customer Service team within your trial period
- 3We'll guide you through the next steps and arrange everything
- 4A payment of £95.00 will be required to cover transportation costs of delivering and returning both mattresses
- 5Our customer service team will then advise on timescales
Upgrading your mattress
If your new selection is higher in price, you'll simply pay the difference.
Choosing a lower-priced option
We don't offer refunds on lower price differences. If the difference is up to £100, this can be issued as store credit.
Before collection, please ensure:
- The mattress is clean and in good condition
- The mattress is fully wrapped and fully sealed in high density packaging.
- New packaging and tape can be supplied for £20 – 4 days required to send out
- All bedding and packaging have been removed
- The mattress is easily accessible for the delivery team
- Available to the original purchaser only, with proof of purchase required
- One exchange permitted per mattress
- Applies to standalone mattresses only
- The mattress must remain within the UK
- Exchanges must be like-for-like in size
- Promotional discounts cannot be used on exchanged products
You will not be eligible if:
- A mattress protector has not been used
- The mattress has been damaged, altered, or misused
- It has not been properly maintained
It is your responsibility to request an exchange within the 60-night trial period. Delivery of your replacement mattress is subject to availability — if in stock we will arrange delivery promptly, otherwise we will contact you as soon as it becomes available.